Terms & Conditions
This website is operated by Aura Lowanna. Throughout this site, the terms ‘our’, ‘us’ & ‘we’ refer to Aura Lowanna. The terms ‘you’ & ‘your’ refer to the customer. By accessing & purchasing from this site you are agreeing to the terms & conditions stated herein. We reserve the right to update, change or replace these terms & conditions at any time, without notice. The most current version of our terms & conditions will always be displayed on this page. It is your responsibility to check these terms & conditions periodically as your continued use of our website implies your acceptance of any changes. Prices are in Australian dollars.
The information provided on this website is for educational purposes only. The suggested uses are listed for information & reference only & should in no way be taken as a diagnosis, treatment or cure for any medical condition. We do not recommend internal use of any essential oil unless under the care of an appropriately qualified professional. Please consult a health care professional if you have any concerns, existing medical conditions, take medication, are pregnant or breastfeeding. Aura Lowanna products have not been evaluated by the Therapeutic Goods Administration (TGA).
Products &/or Services
The availability & price of products &/or services is subject to change at any time, without notice. Due to the nature of the ingredients used in our products, at times they may become unavailable or the price may rise due to circumstances beyond our control. We reserve the right to modify, change the formula or discontinue any product &/or service at any time, without notice. We reserve the right to limit quantities or refuse to sell to anyone, as we see fit. We make every effort to display & describe, as accurately as possible, all products &/or services on our website. Due to the difference in monitors, we cannot guarantee that your monitor will display the image accurately.
When available, a pre-order with Aura Lowanna is a product that we have ordered & are expecting delivery of but is not currently in stock. We do not know exact arrival dates as we are not supplied them by our supplier. Your pre-order will be shipped as soon as we receive it in stock.
Pre-orders on our site will be clearly marked as such so you are aware that the item is not available for immediate deliver. All pre-orders must be paid for in full at time of ordering & there is no cancellation or refund of pre-orders for change of mind. Pre-ordering ensures you get the item you want as often stock is limited. Pre-orders are on a first in basis & may sell out.
If 'in stock' items are placed on the same order as a pre-order, all items will be held & shipped when all stock is available. If you are ordering 'in stock' items please consider placing separate orders.
Sometimes delays occur that are beyond our control. There could be delays in manufacturing, shipping to our supplier or customs delays. We are not responsible for nor have any control over these delays but will keep you informed with updated information as we receive it. If, for some reason our stock does not arrive as expected or we are not supplied with enough stock to fulfil our pre-orders, you will be entitled to a full refund.
Your personal information is collected for the intention of finalising the purchase process & delivering your purchase. Your information will never be used for any other purpose. We will not disclose your personal information to any third party unless legally required to do so.
Thank you for ordering from Aura Lowanna. We are sure you cannot wait to receive your purchase. We try to have all orders shipped within 48 hours of receiving cleared payment (week days) although we aim for it to be quicker than that. We are human however & sometimes there may be an unavoidable delay. Once your order has been dispatched you will receive a confirmation email. We use Australia Post or other courier at our discretion. We thoughtfully pack your purchase to prevent damage & use eco-friendly, recycled &/or recyclable packaging wherever possible.
Standard delivery within Australia for orders under $100 is a flat rate of $10.00.
Standard delivery within Australia for orders over $100 is free.
Express delivery within Australia for all orders is $15.00.
Local Pickup - We are an online business & don't have a shop set up but if you live locally & would like to pick up, a suitable time can be arranged. Please contact me before you check out to receive a code to enter so you don't pay postage. Pick up is from Mackay, Qld & must be finalised within 3 days of purchase.
If you order an 'out of stock' item that is expected to be re-stocked soon, your whole order will be held until the 'out of stock' item arrives.
Express Shipping - We offer an express option but please be advised that we are NOT within the guaranteed next day delivery zone. Express will be quicker than standard shipping but is not GUARANTEED next day delivery. Also, please be aware that choosing express shipping does not prioritise your order over others. We will still process orders as they are received & express simply means that shipping will be quicker once your order is processed & posted.
Returns & Refunds
We want you to love your purchases from us. If you have any concerns with your purchase please contact us.
Please choose carefully as we don’t generally refund for change of mind. If, at our discretion, we do choose to refund for change of mind, please be aware there is a restocking fee of 10% of your purchase & you are responsible for postage to return original items to us in original condition with all packaging intact. Your refund will be processed once we receive the returned items.
If you receive a faulty product please notify Aura Lowanna within 3 days of receipt. Once you have notified us, you will receive return instructions via email. A photo may be required initially & you may be required to return the product to us for inspection. Diffusers will need to be returned for testing. Please do not return any item until you have been given return instructions.
If you choose a refund, your purchase price will be refunded to your original payment method. Shipping costs are non-refundable.
If you choose to exchange, we will post your replacement free of charge to you.
Our policy does not exclude or replace your rights under Australian Consumer Law & Regulations.
Accuracy of Information
There are no guarantees or warranties that the information available on this site is accurate, complete or current. The material made available on this site is provided for general information only & should not be relied upon solely for making decisions. The information provided on this site is in no way intended to diagnose, treat or cure any condition. If you have any concerns please consult a medical practitioner.
Third Party Links
There may be times when you click on a link on our website & are taken to a third-party site. Once you leave our site our responsibility ends. We are not responsible or liable for any material contained on a third-party site.